Terms & Conditions
The FeelGood Trading Co reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc.). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
The nominated currencies used for transactions on www.lornajane.ch is CHF and is inclusive of VAT (Value Added Tax). The Swiss Tax is 7.7% and is inclusive in all the prices.
The FeelGood Trading Co ships to most destinations in the world. If you can select your address at checkout, we can deliver to you! If your address can not be entered please provide alternative address details.
We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international shipping charges (75 EURO/POUND outside of Europe, UK & Africa) are transport costs only. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Orders are normally dispatched within 3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane, as soon as possible. Please see our Returns & Exchanges Policy for more information.
The Feel Good Trading Co Gift Cards are available for purchase on www.lornajane.ch and will be posted to a delivery address as specified. For security purposes our maximum Gift Card value to purchase online is 300 CHF. If you wish to purchase a higher amount please contact our Customer Care team via sophie@feelgoodtrading.ch
The Feel Good Trading Co Gift Cards are valid for 12 months from the date of purchase, which is noted by an expiry date on the card. Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a The Feel Good Trading Co card are in CHF and can only be redeemed in CHF.
Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.
In the event that an item(s) is listed at an incorrect price or with incorrect information, The Feel Good Trading Co reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. The Feel Good Trading Co will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.